Warranty Policy

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. For a major failure you are entitled to a replacement or refund, and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure. Nothing in this policy limits or replaces those rights.

Two years on materials and welding, from the day the packraft is in your hands.

If a weld fails or the cloth has a manufacturing defect, write to us. Send photos and your order details. Do not post the packraft until we reply. We will repair it or replace it, and we will say which.

This does not cover wear, abrasion, UV, heat, accidents, or anything you have changed on the packraft. If a cargo zipper is fitted later, that zipper is not part of the two-year cover.

• Scrapes, floor wear, sun fade, overheating in a car
• Damage from use outside what the packraft is for
• A zipper, if one is fitted later
• Lost kit, paddles, or a packraft you modified

• Email hello@seekatouring.com. Photos of the issue, plus when you received the packraft.
• Wait. We will tell you repair or replace, and where to send it if it has to move.
• Do not send a wet or sandy packraft. Dry it first.

This two-year cover is extra. It does not limit, exclude, or replace the consumer guarantees. If a product fails to meet a consumer guarantee, you may have rights under the Australian Consumer Law that go beyond this warranty, including after the two years.