Refund and Return Policy

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. For a major failure you are entitled to a replacement or refund, and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure. Nothing in this policy limits or replaces those rights.

These consumer guarantees apply regardless of the terms above, and regardless of any warranty period. Where a product has a problem covered by the consumer guarantees, we will cover the reasonable cost of returning it.

If the packraft has a manufacturing defect in materials or welding, that is a warranty claim, not a change-of-mind return.

Email hello@seekatouring.com with photos and when you received the packraft. Do not post the packraft until we reply.

Full note on the warranty page.

Email hello@seekatouring.com. Tell us what happened. Wait for us to reply before you send anything.