POLICY
Refund and Return Policy
Last updated 10 October 2026
This page is from Seeka Touring. Questions: team@seekatouring.com.
We do not take returns for change of mind, whether the packraft has been used or not. Anything faulty is covered, and your rights under the Australian Consumer Law are set out below.
- Faulty or damaged
- Covered: repair, replacement or refund under the Australian Consumer Law
- Manufacturing defect
- A warranty claim, two years on materials and welding
- Change of mind, used or unused
- Cannot be returned
- Before sending anything
- Email team@seekatouring.com and wait for our reply
Your rights under the Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. For a major failure you are entitled to a replacement or refund, and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure. Nothing in this policy limits or replaces those rights.
These consumer guarantees apply regardless of the terms above, and regardless of any warranty period. Where a product has a problem covered by the consumer guarantees, we will cover the reasonable cost of returning it.
Manufacturing defects
If the packraft has a manufacturing defect in materials or welding, that is a warranty claim, not a change-of-mind return.
Email team@seekatouring.com with photos and when you received the packraft. Do not post the packraft until we reply.
Full note on the warranty page.
How to get in touch
Email team@seekatouring.com. Tell us what happened. Wait for us to reply before you send anything.